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STEP 7 -- Setting up development environments -- Installing / transferring licenses
Why is the license not recognized when opening STEP 7?
What is the remedy for when the Automation License Manager V4.0 hangs in the "Search" dialog?
Why can you not start the Automation License Manager V4.0?
Information on the topic of "Installing / transferring license keys"
How do you store licenses on a server and protect them from unauthorized access?
How can you deactivate the Trial License when the message appears indicating that the Trial License has expired, although the Floating License has been installed?
How can you recover defective licenses and authorizations?
How can you keep SIMATIC license files working and avoid loss of authorization?
How do you install, uninstall and upgrade authorizations?
How can you open the Automation License Manager when the message "No connection to the License Key Handler" appears?
What options are there for transferring a license key to a PC without floppy disk drive?
How can you use license keys that are located on a central computer (server) on a local computer?
How can you install the Automation License Manager when the installation in Windows 2000 is aborted with the message "Server service not active"?
How do you install, uninstall and upgrade license keys?
Why does a message appear in STEP 7 stating that there is not a license key present even though the relevant license key is installed?
What is the difference between authorizations and license keys?
What should you take into consideration when using STEP 7 in conjunction with the Automation License Manager?
Difference between ALM and SIMATIC Logon
WinCC -- Setting up development environments -- Installing / transferring licenses
Why is the license not recognized when opening STEP 7?
How can you recover defective licenses and authorizations?
In SIMATIC WinCC V6.0 and higher there is no need for a license for "Basic Process Control"
Why is a WinCC server license demanded although the project has only been started on a single-user station?
Why was the software update WinCC V6.0 SP3 delivered without a license disk?
How do you perform a WinCC V6.0 SP3 license upgrade?
How do you perform a WinCC V6.0 license upgrade?
Why is there a license error message displayed with regard to storage even though storage is not in use?
Which license is required for communication via PROFIBUS FMS?
Which license do the archive servers require?
Which SIMATIC WinCC software package contains the S7 Lean license?
Which licenses do you require on which station when you use the different WinCC options?
What are the different types of tags available under licensing law?
Which license do you require in order to configure on a client?
How can you recover defective licenses and authorizations?
Part number:

Instructions
If a license key or authorization is defective, please refer to your hotline for licenses and authorizations:
 
Telephone Fax Link/E-mail
Europe/Africa +49 (0) 911 895 7222 +49 (0) 911 895 7223 Support Request
America Toll Free:
+ 1 800 333-7421
Outside USA:
+1 423-262-2522

+1 6782978316

support.usa.automation@.siemens.com
Asia/Australia +86 10 64 757575 +86 10 64 747474 support.asia.automation@siemens.com

It might be possible to repair a defective license key or defective authorization. Use the menu command

  • "License Key > Recover" in the ALM (Automation License Manager)
  • "Authorization > Recover" in AuthorsW

to recover defective license keys and authorizations respectively. It is only possible to use this function in agreement with Customer Support. Normally you do not need this function.
You will be in contact over the phone with the licensing hotline during the entire recovery procedure.

Please have the following information at hand when you call Customer Support:

For a defective license / authorization

  1. Order number (see Certificate of License or Data Medium Designation)
  2. Licensing: name of the license key
  3. Request code: the code that must be given to the licensing hotline

The hotline then gives you an activation code

  • Enter this activation code and acknowledge with OK to execute the "Recover" function or
  • Click on Cancel if the license key is not to be recovered.

To save you and and our hotline unnecessary waiting times you can download the Repair Request Form, fill it in and send it to your hotline.
If you wish to download the latest authorization handling program, please refer to Entry ID: 114358 .

Repair Request Form

AuthSuppB.doc ( 51 KB )

Additional Keywords
Handling program, Software

 Entry ID:772175   Date:2014-03-20 
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