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WinCC flexible ES -- Product information -- General information
Does WinAC MP 2008 for WinCC flexible 2008 run in Windows 7?
Why can you not select the SIMATIC HMI Panel PC Ex as operator panel in WinCC flexible 2008?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
How do you make printouts on different printers in WinCC flexible PC Runtime?
How can you exchange data between USB storage devices on the Thin Client with an active RDP connection?
What are the functional differences between the different SIMATIC panels?
What options are there for creating a screenshot in WinCC flexible ES, WinCC flexible Runtime or on panels?
What support does Siemens AG offer to make products comply with FDA regulations?
What different CPU technologies are available in the PC sector and what are the advantages offered by SIMATIC PCs with Intel® Core™ 2 Duo processors when using SIMATIC software?
How do you send customer data to Siemens Technical Support?
Why are PDF documents not displayed properly on the MP377?
Which GSD files are there for the Profibus DP operator panels?
Which GSDML files are there for the operator panels for Profinet IO?
WinCC flexible ES -- Setting up development environments -- Installing and upgrading software
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
What do you have to do if you can no longer access symbols and data blocks of STEP 7 from an integrated WinCC flexible project?
Which security measures help against unauthorized access to computer systems with WinCC flexible?
Compatibility Tool for Automation and Drive Technology
With which versions can you select the MP377 15" Touch daylight readable as operator panel?
Why can you not select the installed languages in the Runtime Loader of PC Runtime?
When you install or uninstall WinCC flexible, why are some fonts no longer available for STEP 7 Basic V10.5?
How do you do an "Operating system update" (OS update) or "Reset to factory settings" on operator panels?
Why can't you install the SQL server from WinCC V6.2 or WinCC V6.2 SP2 after installing WinCC flexible 2008?
What are the possible causes of an unsuccessful Microsoft SQL Server 2005 Express installation or why is creating or opening a WinCC flexible 2008 project aborted?
What are the solutions offered for working with different versions of WinCC flexible?
What can cause the installation to abort or prevent successful starting of WinCC flexible?
Where can you procure HSPs (Hardware Support Packages) for WinCC flexible?
What might be the cause for not all the user interface languages being available for selection?
What might be the causes of unsuccessful MSDE installation (Microsoft Desktop Engine)?
What are the possible causes of the Setup program not starting for the installation of WinCC flexible?
How can you clear the cause of the message "Please reboot before installing any more programs"?
How do you uninstall WinCC flexible 2004?
How do you install ProAgent in SIMATIC WinCC flexible?
Why can ProTool no longer be started from STEP 7 after WinCC flexible has been installed?
With what are SIMATIC WinCC flexible 2008, 2007, 2005 and 2004 compatible?
How can you install WinCC flexible from the hard disk?
WinCC flexible RT -- Product information -- General information
What support does Siemens AG offer to make products comply with FDA regulations?
Why does the "Lock program switching" function no longer work after upgrading from SIMATIC WinCC flexible Runtime 2008 SP2 to SP3?
What new features do Intel® Atom™ processors have and what advantages do SIMATIC IPCs with Intel® Atom™ processors offer when used with SIMATIC software?
Which licenses do you need to upgrade from WinCC flexible 2008 or WinCC V7 to WinCC V11 and in WinCC V11?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
How resistant to chemicals are the SIMATIC HMI operator panels and Industrial PCs?
What options are there for creating a screenshot in WinCC flexible ES, WinCC flexible Runtime or on panels?
What support does Siemens AG offer to make use of WinCC flexible, WinCC flexible Runtime and panels that can be configured with WinCC flexible comply with FDA regulations?
What should you watch out with regard to licenses for WinCC flexible and panels?
How do you have csv archive files exported from WinCC flexible RT or a panel displayed graphically on the PC?
Which ports are used by WinCC flexible?
WinCC (TIA Portal) -- Product information -- Checking compatibility
Compatibility Tool for Automation and Drive Technology
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
Which SIMATIC software can you install in 64-bit operating systems?
Which devices and modules are supported by STEP 7 Professional and WinCC Professional in the TIA Portal?
With what are SIMATIC WinCC (TIA Portal) compatible?
Why should you not install the Microsoft security patches KB2467174, KB2467175, KB2465361 and KB2465367 in WinCC, PCS 7 and WinCC Professional V11?
WinCC (TIA Portal) -- Setting up development environments -- Installing and upgrading software
How do you restore the settings for registry, permissions, firewall, DCOM and user groups in STEP 7 (TIA Portal)?
Where can you procure the current trial software for the products in the TIA Portal STEP 7 V13, WinCC V13 and Startdrive V13?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
What are the requirements for installing STEP 7 (TIA Portal) V13?
With which versions can you select the MP377 15" Touch daylight readable as operator panel?
Which licenses do you need to upgrade from WinCC flexible 2008 or WinCC V7 to WinCC V11 and in WinCC V11?
What remedies are there for weak points in WinCC flexible 2008 and WinCC V11?
Which devices and modules are supported by STEP 7 Professional and WinCC Professional in the TIA Portal?
WinCC flexible RT -- Setting up systems -- Installing and upgrading software
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
What remedies are there for weak points in WinCC flexible 2008 and WinCC V11?
Which SQL database can you use for archiving tags and messages with WinCC flexible Runtime on an Industrial PC?
How do you install a WinCC flexible Runtime on a Microsoft Windows XP embedded operating system?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
Part number:

Description
With the installation of Service Pack 3 for WinCC flexible 2008 and WinCC (TIA Portal) V11 SP2 on HP notebooks there are incompatibilities with the HP keyboard driver. If you uninstall the keyboard driver, this might mean that a block of the task switching function configured in WinCC flexible 2008 or WinCC (TIA Portal) V11 SP2 no longer works on the notebook.

Note
If the PC can no longer be operated during installation ("CTRL + ALT + Delete", keyboard and/or mouse), you can operate the PC via a remote connection if one has been established beforehand. Then you can also apply the following remedies via the remote connection.

Remedy for

  1. WinCC flexible 2008
  2. WinCC (TIA Portal) V11

The following products are affected:

  • SIMATIC WinCC flexible 2008 SP3 Compact/Standard/Advanced
  • SIMATIC WinCC flexible 2008 SP3 Runtime
  • SIMATIC WinCC (TIA Portal) V11 up to SP2 Update 5

1. Remedy for WinCC flexible 2008
You have two ways of avoiding this incompatibility in WinCC flexible 2008. Either you uninstall the HP keyboard driver or you uninstall the keyboard driver that is installed along with WinCC flexible Runtime or the simulation.
Both alternatives must be executed at the latest before the concluding restart of the PC after installation of WinCC flexible 2008 SP3.

If the restart after installation has already been made and the system no longer starts or you have a blue screen, follow the instructions given under "Run Windows Repair".

The alternatives are described below each with their advantages and disadvantages.

1.1 Uninstallation of the HP keyboard driver
1.2 Uninstallation of the keyboard driver of WinCC flexible Runtime

1.1. Uninstallation of the HP keyboard driver
With this alternative the task switching function is retained for WinCC flexible Runtime. Uninstallation of the driver might limit use of the HP special keys. To continue with this alternative you must uninstall the HP keyboard driver as follows before installing WinCC flexible 2008 SP3.
 
No. Procedure
1 Open the Windows Device Manager.


Fig. 01

2 Navigate to: Keyboards, "Standard ... Keyboard with HP QLB " and right-click to open the Properties.


Fig. 02

3 Open the "Driver" tab and select Roll Back Driver for the HP keyboard driver.


Fig. 03

4 Confirm the dialogs that open with "Yes" and "OK".
The result is that the standard Microsoft keyboard driver is used.


Fig. 04

5 Quit the Device Manager and restart the PC.
Table 01

1.2. Uninstallation of the keyboard driver of WinCC flexible Runtime
This alternative retains the HP special key functions. Uninstallation of the driver disables the task switching function for WinCC flexible Runtime. To continue with this alternative you must uninstall the keyboard driver for WinCC flexible Runtime as follows before restarting the PC after installation of WinCC flexible 2008 SP3.
 
No. Procedure
1 Open the input prompt (CMD) with administrator rights.


Fig. 05

2 Open the driver directory. The directory path for the driver directory depends on the installed operating system.

Driver directory on 32-bit operating systems:
"C:\Program Files\Common Files\Siemens\HmiRTmDriver32"

Driver directory on 64-bit operating systems:
"C:\Program Files\Common Files\Siemens\HmiRTmDriver64"

3 Remove the driver with the following command:

For the WinCC flexible Runtime:
"FwKbdRTmRegister.exe -r fwkbdrtm -d fwkbdrtm.sys"

4 Quit the input prompt and restart the PC.
Table 02

Run Windows Repair
If WinCC flexible 2008 SP3 is already installed and the ensuing restart already made, the system might no longer start or you get a blue screen.
Below is the procedure for this case.

Note
You need an additional USB keyboard for the steps below.
 
No. Procedure
1 Run a "Startup Repair" (displayed after boot problems) or start the HP notebook from the Windows DVD.
2 Select the "Launch Startup Repair" option after the "Startup Repair" or after the start from the Windows DVD.
3 Interrupt the "Startup Repair is checking your system for problems" message with "Cancel" (abort search).
4 Acknowledge the "Do you really want to abort?" question with "Yes".
5 Select the "View advanced options for system recovery and support" option.
6 Select the USB keyboard and log on.
7 Open the input prompt (CMD).
8 Switch to the driver directory ("C:\Windows\system32\drivers", for example).
9 Rename the HP driver: "ren hpqkbfiltr.sys hpqkbfiltr.sys_".
10 Quit the input prompt (CMD) and restart the PC.
11 Use the USB keyboard or USB mouse to continue with Alternative 1 or 2.
Table 03

2. Remedy for WinCC (TIA Portal) V11
The defective keyboard driver is bug-fixed in TIA Portal V11 SP2 Second Edition Update 2 onwards. If you install an earlier version of WinCC (TIA Portal) V11, you will no longer be able to operate your computer.
Make sure that you have the correct version in the start screen of the installation.


Fig. 06

  • If the abbreviation "SE" is missing as in Fig. 06, you are in the process of installing the incorrect keyboard driver for this version. In this case you should abort the installation and get in touch with Product Support to get version V11.0 SP2 SE incl. Update 2. Install this version and then install the latest update in each case of the service pack in Entry ID 58112582.
  • If, however, the abbreviation "SE" does feature in the version designation as in Fig. 07, you are already installing the bug-fixed version. Finish this installation.


Fig. 07

 Entry ID:58217334   Date:2014-11-05 
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