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WinCC -- Operation and maintenance -- Diagnosing errors
How do you send customer data to Siemens Technical Support?
Why does the SIMATIC WinCC Runtime not start up or hang in the Start routine?
How do you create a memory dump for diagnostics purposes in WinCC and PCS 7?
Which details does Technical Support need regarding inquiries on SIMATIC WinCC?
When you open an image in RT or when you click a user object, why is an "OnErrorExecute" generated and why is the faceplate not displayed?
How can you increase the timeout for starting and terminating Alarm Logging / Tag Logging?
Which tools does WinCC Scope offer for diagnosis and system information?
How can you clear the cause for the message "StgOpenStorage hr= 80030002 ..." when working with the Graphics Designer?
Why is the error message "Open WinCC project - The project cannot be opened before it's converted with Project Migrator" displayed when opening a WinCC project?
What is the meaning of the following entry in the WinCC diagnostics file WinCC_Sys_xx.log: "DataManager Runtime, Update data lost, ..."?
What can be the cause of the message "HResult Error" in conjunction with WinCC?
Why does SIMATIC WinCC V6.0 not start or why does it stop with an HResult error?
Why does WinCC V5 crash in Runtime with pcAnywhere V8.0/8.01?
WinCC flexible ES -- Product information -- General information
Does WinAC MP 2008 for WinCC flexible 2008 run in Windows 7?
Why can you not select the SIMATIC HMI Panel PC Ex as operator panel in WinCC flexible 2008?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
How do you make printouts on different printers in WinCC flexible PC Runtime?
How can you exchange data between USB storage devices on the Thin Client with an active RDP connection?
What are the functional differences between the different SIMATIC panels?
What options are there for creating a screenshot in WinCC flexible ES, WinCC flexible Runtime or on panels?
What support does Siemens AG offer to make products comply with FDA regulations?
What different CPU technologies are available in the PC sector and what are the advantages offered by SIMATIC PCs with Intel® Core™ 2 Duo processors when using SIMATIC software?
How do you send customer data to Siemens Technical Support?
Why are PDF documents not displayed properly on the MP377?
Which GSD files are there for the Profibus DP operator panels?
Which GSDML files are there for the operator panels for Profinet IO?
WinCC (TIA Portal) -- Working with projects -- Creating and managing projects
How do you restore in WinCC (TIA Portal) the correct data connections to the controllers after changing an operator panel to WinCC Runtime Advanced?
With WinCC (TIA Portal) V13, how do you transfer a configuration without a direct data connection to a PC with WinCC Runtime Professional?
How do you configure the SIMATIC Panel PC Ex in WinCC Advanced/Professional?
How do you restore the language set in Runtime after a restart?
Why is the graphic configuration of a connection to an IM151-8PN/DP CPU not supported in WinCC Professional?
How do you send customer data to Siemens Technical Support?
OS - WinCC -- Operation and maintenance -- Diagnosing errors
How do you send customer data to Siemens Technical Support?
Why do you get the license error message "YMAINR9999 missing" although you are using only the license-free basic diagnostics?
How do you perform comprehensive diagnostics in PCS 7 and WinCC plants?
How can you back up the data of the Windows event viewer?
How do you create a memory dump for diagnostics purposes in WinCC and PCS 7?
Which details does Technical Support need regarding requests about SIMATIC PCS 7?
Why are the DCOM settings of the WinCC OPC server reset after activating the OS Runtime?
Why is the message "Network not ready yet." displayed when an AutoStart is configured on the OS?
Why are the STEP 7 ActiveX controls (OCX) not shown on the OS server and OS client?
Why aren't all the block icons updated during OS compilation?
What are the causes of PCS 7 control technology and system messages and what measures are to be taken to clear them?
Why does the OS Login Box disappear sometimes in the background?
Length of mapped message texts
What should I do if the Split Screen Wizard closes with an error message?
Why do I get an error message when calling the loop display of a faceplate?
What is the meaning of the WinCC messages "PLC fault synchronous" and "PLC fault asynchronous"?
Why does it take 3 to 5 minutes for the Login Box to open on the client or until the message "No authorization for operation" is displayed?
What might be the cause that the hierarchy display in the overview area of the SIMATIC PCS 7 OS does not work?
Error Message "Group display: Tag .Eventstate does not exist"
Why does "?????" appear as a text on the range selector buttons in the overview area in OS runtime even though the text is available in the SIMATIC Manager?
Why does the error message 10111001 "The group display hierarchy has not been updated" appear?
How do you send customer data to Siemens Technical Support?
Part number:

Description
There are several ways of sending data (diagnostic files, projects, etc.), which is required for processing your request, to Technical Support.

  1. Sending data volumes of less than 10 MB by e-mail
  2. Sending larger volumes of data by data carrier (by post)
  3. Data transfer via the Siemens FTP server

In the case of all three options, you should bear the following points in mind:

  • Compress the file(s) in a conventional format (ZIP, for example).
  • If possible, password-protect the archive in order to prevent misuse.
  • Note that the archive file name may not contain any blank spaces or any special national characters (ä, ö, ü, etc.).

If you send your data by e-mail, you do not need to make any further arrangements with Technical Support. Otherwise, please contact the relevant person at Technical Support before sending the data.


Fig. 1:  Options for data transfer to and from Technical Support

1. Sending data volumes of less than 10 MB by e-mail
If you have already submitted a request to Technical Support and would like to send more data, reply to the opening e-mail which you had received from Technical Support. Attach the data to this e-mail and, where necessary, add a description of the content.

If you have not submitted a request to Technical Support yet, you can send your request and the data to Technical Support through the following website page.
Support Request 
Complete all the details on the form. Once you have submitted the support request, a request procedure is opened with Technical Support.

2. Sending larger volumes of data by data carrier
If your project is bigger than 10 MB, you can save it on a data carrier and send it to this address:

Siemens AG
DF CS SD CCC TS
Gleiwitzerstr. 555
D-90475 Nürnberg
FAO Mr./Ms. ...
Service request number: 1-...

Important
Please do not use this option until you have submitted a request and made an arrangement with the Technical Support operator.

3. Data transfer via the Siemens FTP server
As an alternative to posting, you can also transfer large volumes of data via an FTP server.
Please discuss the procedure and the requisite details with the Technical Support operator.

Additional Keywords
Configuration, Code, Program

 Entry ID:18194667   Date:2014-12-08 
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