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ProTool -- Product information -- General information
Which GSD files are there for the Profibus DP operator panels?
Which type of device has to be set in ProTool when using a SIMATIC panel PC x77?
How do you send customer projects to Technical Support?
Which Details does Technical Support need regarding Inquiries on ProTool/Lite/Pro and Operator Panels
Feedback on panels with ProTool V6.0
WinCC flexible ES -- Product information -- General information
Does WinAC MP 2008 for WinCC flexible 2008 run in Windows 7?
Why can you not select the SIMATIC HMI Panel PC Ex as operator panel in WinCC flexible 2008?
What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11 SP2 on an HP notebook?
How do you make printouts on different printers in WinCC flexible PC Runtime?
How can you exchange data between USB storage devices on the Thin Client with an active RDP connection?
What are the functional differences between the different SIMATIC panels?
What options are there for creating a screenshot in WinCC flexible ES, WinCC flexible Runtime or on panels?
What support does Siemens AG offer to make products comply with FDA regulations?
What different CPU technologies are available in the PC sector and what are the advantages offered by SIMATIC PCs with Intel® Core™ 2 Duo processors when using SIMATIC software?
How do you send customer projects to Technical Support?
Why are PDF documents not displayed properly on the MP377?
Which GSD files are there for the Profibus DP operator panels?
Which GSDML files are there for the operator panels for Profinet IO?
WinCC (TIA Portal) -- Working with projects -- Creating and managing projects
How do you restore in WinCC (TIA Portal) the correct data connections to the controllers after changing an operator panel to WinCC Runtime Advanced?
With WinCC (TIA Portal) V13, how do you transfer a configuration without a direct data connection to a PC with WinCC Runtime Professional?
How do you configure the SIMATIC Panel PC Ex in WinCC Advanced/Professional?
How do you restore the language set in Runtime after a restart?
Why is the graphic configuration of a connection to an IM151-8PN/DP CPU not supported in WinCC Professional?
How do you send customer projects to Technical Support?
How do you send customer projects to Technical Support?
Part number:

Description
There are several ways of sending data (diagnostic files, projects, etc.), which is required for processing your request, to Technical Support.

  1. Sending data volumes of less than 10 MB by e-mail
  2. Sending larger volumes of data on CD-ROM (by post)
  3. Data transfer via the Siemens FTP server

In the case of all three options, you should bear the following points in mind:

  • Compress the file(s) in a conventional format (ZIP, for example).
  • If possible, password-protect the archive in order to prevent misuse.
  • Note that the archive file name may not contain any blank spaces or any special national characters (ä, ö, ü, etc.).

If you send your data by e-mail, you do not need to make any further arrangements with Technical Support. Otherwise, please contact the relevant person at Technical Support before sending the data.


Fig. 1:  Options for data transfer to and from Technical Support

1. Sending data volumes of less than 10 MB by e-mail
If you have already submitted a request to Technical Support and would like to send more data, reply to the opening e-mail which you had received from Technical Support. Attach the data to this e-mail and, where necessary, add a description of the content.

If you have not submitted a request to Technical Support yet, you can send your request and the data to Technical Support through the following website page.
Support Request 
Complete all the details on the form. Once you have submitted the support request, a request procedure is opened with Technical Support.

2. Sending larger volumes of data on CD-ROM
If your project is bigger than 10 MB, you can burn it onto a CD and send it to this address:

Siemens AG
I CS LS SSC TS
Gleiwitzerstr. 555
D 90475 Nuremberg
FAO Mr./Ms. ...
Service request number: 1-...

Important
Please do not use this option until you have submitted a request and made an arrangement with the Technical Support operator.

3. Data transfer via the Siemens FTP server
An alternative to posting; larger volumes of data can also be transferred using an FTP server.
Please discuss the procedure and the requisite details with the Technical Support operator.

Keywords
Configuration, Code, Program

 Entry ID:18194667   Date:2012-02-06 
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