Introduction
This FAQ entry describes what to pay attention to with regard to licenses and authorizations for WinCC flexible. This entry covers licenses for panels, WinCC flexible ES and WinCC flexible RT.
Please follow the instructions in the PDF file (Attachment 1). The following points are covered in the document.
1 General Information about Licenses
1.1 License, Certificate of License and License Key
1.2 Why Do You Need Licenses?
1.3 Available License Types
1.4 Licenses for Options and Services of WinCC flexible ES/RT
2 How Do You Transfer Licenses?
2.1 Which Software is Needed?
2.2 How Do You Transfer License Keys?
2.3 Transferring License Keys to an Operator Panel via Automation License Manager
2.4 Removing License Keys from an Operator Panel via Automation License Manager
3 License Key Backup
3.1 Which Software is Needed?
3.2 When Do You Have to Back Up License Keys?
3.3 Backup and Restore
4 Upgrading Licenses
4.1 What Is a License Upgrade and What Types Are There?
4.2 Requirements for an Upgrade
4.3 Upgrading Using the Automation License Manager
5 Special Features of WinAC MP
5.1 License Keys for WinAC Types
5.2 License Keys for WinAC Versions.
5.3 Other Special Features
6 Frequently Asked Questions
6.1 How Do You Repair a Defective License?
6.2 Why is a License Invalid After Changing Time Zones?
6.3 Why are License Keys Not Recognized?
6.4 Where is the "Old" License Key Located after an Upgrade?
6.5 How Do You Retrieve a Lost License Key?
6.6 Why are Licenses from TP 177 Not in the Backup?
6.7 Can You Use a License for WinCC flexible 2008 also for WinCC flexible 2007?
6.8 Can You Change the Versions of WinCC flexible by Replacing Licenses?
(This does not apply for Micro and China Edition)
Attachment 2 lists the licenses required for the various options and services in WinCC flexible Runtime (RT) and WinCC flexible Engineering System (ES).
Instructions: In order to transfer licenses to an operator panel with the ALM (Automation License Manager) you need a computer on which the ALM and WinCC flexible are installed.
Alternatively, it suffices to install just the ALM in conjunction with ProSave V7.2 and higher.
This combination also activates the "Connect target system" menu item.
Fig. 01
You can install the ALM as well as ProSave via the Setup menu of the WinCC flexible 2008 Installation CD. Select the relevant options in the Setup menu.
Alternatively, you can download the ALM and ProSave from the Customer Support site.
Configuration Notes: When configuring Windows-based operator panels with ProTool, only one specific version of Image of the relevant operator panel can be used, regardless of the version of ProTool.
The version specification in the name of the Image file (e.g. "MP370_V6_2.img") abstracts the version of ProTool. The exact version of the Image can be determined with ProSave or PTUpdate - see Fig. 01.
Fig. 01 - ProSave and PTUpdate
The table "ProTool_Image_Versions_e.pdf" lists matching versions for ProTool. The table is designed to help you identify the versions used and thus avoid version conflicts.
QUESTION:
Why do I get the error message "the option is incompatible with
the software on the operating unit (firmware, installed options
etc.)" when I want to use ProSave to transfer the Pocket
Internet Explorer to a Windows CE Panel with SIMATIC WinCC
flexible?
ANSWER:
You probably attempted to transfer a Pocket Internet
Explorer that is not compatible with a panel with SIMATIC WinCC
flexible.
Remedy: Only use Pocket Internet Explorer
V2.0.
Fig. 1: Error message when transferring the wrong Pocket
Internet Explorer.
Keywords: Device, Download, Browser, IE, System
requirements, Setup, Configuration
How do you backup/restore with a Windows-based panel?
Instructions There are two option for making a backup of the configuration of a Windows-based panel without having to access the source data of ProTool or WinCC flexible:
Entry ID: 58876345 includes a description of how to do a backup/restore from a Comfort Panel without SIMATIC WinCC V11.
If you want a retransfer whose file can be edited, you must use the Retransfer function in ProTool or WinCC flexible. This is only possible with panels that support this function and in which retransfer is enabled in the transfer settings. Refer to Entry ID: 21907703 to see which panels support retransfer.
1. Backup/Restore with ProSave
With ProSave you have a convenient option of central archiving even without ProTool or WinCC flexible. This provides you with a quick way of starting up again after a system failure or replacement of devices. The backed-up data is transferred to the new target device and the original status thus restored.
Entry ID: 21907703 includes in Attachment 2 a list of all the operator panels that support backup/restore with ProSave.
It is not possible to load and edit a backup file in ProTool or WinCC flexible. The file can only be reloaded to the original or another panel via a restore with ProSave.
Note
Operator panel TP070 does not support backup/restore with ProSave.
No.
Procedure
1
Preparations for Backup/Restore
Depending on the operator panel, you can use one of the following connections for a backup/restore with ProSave:
- Serial (over RS232/PPI multimaster cable) 6ES7 901-3CB30-0AX0
- Serial (over USB-PPI cable) 6ES7 901-3DB30-0XA0
- Serial (over RS232 / zero modem cable) *) 6ES7 901-1BF00-0XA0
- MPI / PROFIBUS DP
- Ethernet
- USB (host-to-host cable) information in Entry ID: 19142034
*)You can create the zero modem cable (6ES7 901-1BF00-0XA0) yourself. More information is available in Entry ID: 21401061.
Fig. 01
If you do not have ProTool or WinCC flexible, you can also download ProSave independently - see Entry ID: 10347815. ProSave allows a complete backup directly from the panel including the configuration. The backup created can then be loaded back into the original or an identical device.
Connect the PC with the panel and put it the panel in Transfer mode. If not configured, you can put the panel in this mode by switching the power off and on again. For this you must select and hold the Transfer button when you restart the panel.
Now the panel is in Transfer mode and ready for backup/restore.
If you want to make a restore, you can jump directly to Point 3 "Restore".
2
Backup
Open ProSave and select the correct panel in the "General" tab.
Fig. 02
Select the connection between the PC and the panel, serial (over RS232 / zero modem cable), for example.
Define the connection parameters, for example COM1 with a baud rate of 38400 for the serial connection.
Note:
In USB connections (host-to-host cable) and serial connections over USB-PPI cable, you cannot define additional connection parameters.
Switch to the "Backup" tab, select the path and specify a file name, "C:\panel.psb", for example. Under the "Data type" you define the type of backup to be created.
Note: The file extension ".psb" is necessary, because only this file type can be loaded for a restore.
Fig. 03
When everything is set, you trigger the backup procedure with "Start Backup".
Note: If the connection is interrupted, it might be because another software, virus scanner or power management, for example, is accessing the COM interface. Therefore, make sure that any such software is terminated before restarting.
Once the backup has been completed, the file created can now be loaded back into a device of the same type or back into the original device, as required.
3
Restore
First put your panel in Transfer mode as described in Point 1 and set up the connection to the PC.
Select the appropriate operator panel and connection type in the "General" tab - see Fig. 02.
If possible, define the connection parameters.
Switch to the "Restore" tab in ProSave.
Open your ".psb-file" and transfer the loading procedure by clicking "Start Restore".
Fig. 04
After successful transfer of data to your panel, this is now ready to be integrated in your system after startup.
Note:
The panel has exactly the same connection parameters as the panel from which the backup originates. Make sure that both panels are not in the same system, in order to avoid connection problems.
2. Backup/Restore with a memory card During saving (backup), the operating system, applications and data are copied from the internal flash memory of the operator panel to the memory card.
When you restore, the flash memory of the operator panel is deleted after a prompt. Then the data backed up on the memory card is copied to the internal flash memory.
Requirements
The operator panel supports the Backup/Restore function.
A memory card is available in the operator panel with sufficient free space.
Which operator panels support backup/restore with a memory card are given in Entry ID: 21907703.
Use of the backup/restore function depends on the operator panel. In the following we will be considering operator panels of the 177, 277 and 377 series. For other operator panels - in particular for older operator panels - please refer to the relevant manuals for the procedure.
No.
Procedure
1
Preparation
Start the operator panel and open the "Control Panel".
Slot the memory card into the operator panel.
Open the "Backup/Restore" menu in the "Control Panel".
Fig. 05
If you only want to make a restore, you can jump directly to Point 3 "Restore".
2
Backup
Click the "Backup" button in "Backup/Restore" dialog.
Fig. 06
Note
Figure 06 shows the "Backup/Restore" dialog of an operator panel with Windows CE 5.0.
2.1
Backup - operator panels with one interface for memory cards
With operator panels with only one interface for memory cards, the memory card is automatically searched for.
a)Memory card detected If the backup is successful, the "Backup successfully completed." dialog opens.
Acknowledge the dialog with "OK".
If there is already an old backup on the memory card, a message is issued on the operator asking whether or not you want to delete the old backup.
Acknowledge the message with "Yes" if you want to delete the old backup and create a new one.
Acknowledge the message with "No" if you do not want to delete the old backup and want to interrupt the current backup procedure. Acknowledge the interrupt with "OK".
A warning is displayed if the available memory is insufficient.
Use an appropriate memory card or delete all the unnecessary data in the Windows CE Explorer.
b)Memory card not detected
If there is a defective memory card in the operator panel, or none at all, then the following message is displayed.
Fig. 07
Click "OK" to close the warning.
Click "OK" to acknowledge the "Backup interrupted" message.
Repeat the procedure using an appropriate memory card.
2.2
Backup - operator panels with multiple interfaces for memory cards
In the case of operator panels with multiple interfaces for memory cards, you can select the memory card explicitly on the operator panel - see Fig. 8.
In the list box - see Fig. 08 - you select the required memory card and then click the "Start Backup" button.
Warning - possible loss of data!
When you first use a memory card, the operator panel prompts you to format it.
Click the "ESC" button to abort the formatting procedure.
If no memory card is slotted or the memory card is defective, then no memory card is displayed.
In this case, slot a memory card that functions into the operator panel.
Fig. 08
If the message is displayed indicating that a higher storage capacity is required, then proceed as follows:
Click "OK" to acknowledge the message and thus interrupt the backup.
Slot a memory card with the higher storage capacity into the operator panel.
Start the backup again.
If there is already an old backup on the memory card, you get a message asking you whether this backup should be overwritten.
Acknowledge the message with "Yes" if you want to delete the old backup and create a new one.
Acknowledge the message with "No" if you do not want to delete the old backup and want to interrupt the current backup procedure. Acknowledge the interrupt with "OK".
The backup is completed when the "Backup successfully completed..." message is displayed.
Acknowledge the message with "OK".
Remove the memory card from the operator panel.
3
Restore
Click the "Restore" button in the "Backup/Restore" dialog - see Fig. 06.
Fig. 09
Note
Figure 09 shows the "Backup/Restore" dialog of an operator panel with Windows CE 3.0.
3.1
Restore - operator panels with one interface for memory cards
In the case of operator panels with only one interface for memory cards, you can do a restore only via that interface.
a) Memory card detected
If the memory card is detected, a message is displayed asking whether the restore procedure should be continued. Here, all the data of the flash will be deleted on the operator panel.
Acknowledge the message with "Yes" if you want to start the restore.
Acknowledge the message with "No" and then the following message with "OK" if you want to abort the restore.
Once the flash has been deleted and the Windows CE image has been successfully restored, you must reboot the operator panel.
Acknowledge the message with "OK".
Note
Do not remove the memory card from the operator panel during the restart!
As soon as the restore has been successfully completed, a message is displayed prompting you to remove the memory card from the operator panel.
Remove the memory card from the operator panel.
Acknowledge removal of the memory and reboot with "OK".
b) Memory card not detected
If there is a defective memory card in the operator panel, or none at all, then the following message is displayed.
Fig. 10
Slot an appropriate memory card into the operator panel and acknowledge this with "OK" if you want to execute the restore.
Click the "X" if you want to abort the restore procedure.
3.2
Restore -operator panels with multiple interfaces for memory cards
In the case of operator panels with multiple interfaces for memory cards, you can select the memory card explicitly on the operator panel - see Fig. 1.
In this case, you select the memory card that contains the backup.
If no memory card is slotted or the memory card is defective or the memory card contains no backup, then no memory card is displayed.
In this case, slot a memory card that functions and which contains a backup of the operator panel into the operator panel.
Only storage media containing a backup is detected.
Then click the "Start Restore" button.
If multiple external storage media with a backup are slotted on one operator panel, data restore is not possible.
Remove all the external storage media units that contain a backup and are not relevant and then click the "Refresh" button.
Alternatively you can abort the restore procedure by clicking the "Cancel" button.
Fig. 11
Once the data to be restored has been checked, a prompt is displayed querying whether you want to start Restore and in doing so whether you want to delete all the data on the flash.
Acknowledge the message with "Yes" if you want to start the restore.
Acknowledge the message with "No" and then the following message with "OK" if you want to abort the restore.
The restore is completed when the "Restore successfully finished..." message is displayed.
Click "OK" to acknowledge the message and restart the operator panel.
Description
Through the introduction of different new operator panels and configuration software, only specific versions of the software can be used to configure the operator panels.
Configuration of the operator panels also depends on the edition of the Engineering Software. For example, the MP377 can be configured as from WinCC flexible 2008 and only with the Standard or Advanced edition of WinCC flexible.
Fig. 01
Configuration Notes When creating a project or changing the type of operator panel in WinCC flexible 2005 and higher, you can specify the default (current) version of the operator panel (specify the version of the operator panel).
By way of example, Fig. 02 shows an MP370 Touch version 7.1.0.0 selected for WinCC flexible 2005.
Fig. 02
Attachment 1 lists the associated versions for WinCC flexible.
The table is designed to help you identify the versions used and thus avoid version conflicts.
Notes
The following notes also apply for older versions of WinCC flexible.
Generator, Runtime and Simulation in WinCC flexible 2008 can only be started if the new operator panel versions are set for WinCC flexible 2008.
Please refer to the relevant manual for how to read out the version of your operator panel.
If you use WinCC flexible 2008 to open an older project that was last saved in WinCC flexible 2007, the operator panel version is automatically changed to the current version. Information on an update of the operator panel or a PC station is available in Entry ID: 19701610.
Keywords
Image, flexible, Panel, Micro, ProSave, OS
How to Backup and restore a program on a text or graphic-based panel?
Instructions: Many times there is a need to back up a program as a user may not have access to the source code. This procedure will provide a step by step instruction on how to perform the backup/restore on a RMOS based panel.
Note:
OP3 and C7-621 will not allow a Backup or Restore.
It is NOT possible to use an backup data file in the ProTool software because the backup configuration file is not editable. The backup file is used only to restore the backup configuration to a like panel.
No.
Procedure
1
Preparation for Backup/Restore
Use needs the following cable 6XV1440-2KH32 or you can build your own from the following link: 21923977.
Please download (if needed) and install the following tool which is called Prosave onto your PC. Prosave allows a user to make a backup copy of an OP program for the purpose of loading into another unit of the EXACT same part number The link for Prosave is : 10347815.
Once the configuration cable is verified and Prosave software installed on the PC, the user is ready to place the panel into transfer mode. Please turn power off to the panel and press the ESC and UP arrow keys at the same time. With these keys pressed, turn the power back on and wait three seconds before releasing these two keys.
This will place the panel into Transfer mode. The screen of the HMI should reference that is is “ready for transfer” or show that it is in “trans mode”.
Note:
To place a TP27 or TP37 into transfer mode, please press the serial transfer button upon boot-up of the Touch Panel units.
2
Backup
Next, open the Prosave program that was installed on the PC and choose the correct panel from the General tab menu in the device type field.
You'll also have to use COM1 or COM2, so make sure your PC ports are using one of these mappings and choose 38.4K as a Baud Rate.
Finally, go to the tab called Backup and choose a path to store the file. Use the following file name: C:\panel.psr You also would want to select a complete backup or other options from the data type tab menu in Prosave.
Note: The extension is important as you will be required to browse for a .psr file when restoring the configuration to the new panel.
Click the Start Backup button and the backup will begin. It could take 5 - 10 minutes.
Note:
Please verify if other programs like Virus Scanners, Power management, or PLC software "poll" the COM port. In this case, Prosave possibly will release the connection. Before you start again with the Backup, make sure that these programs have quit their service.
Once it is successfully finished, you should get a backup successful message and you are ready to load the file into the new panel. This completes the procedure of backing up the project. The next steps will guide you through the restore process.
3
Restore:
You'll need to make sure the panel is in Transfer mode as in Step 1 above before you can Restore the connection.
Once it is in Transfer mode, you can go to the Restore tab and browse for the panel.psr file (or whatever you name it). Once open you can click the Restore button and the program should begin programming the panel.
Upon a successful transfer of the program from Prosave to the panel, the panel should boot into your user program and is ready for installation.
Note: The Panel will have exactly the same connection parameters, like the panel from which the backup was made. Make sure that both panels are not in the same system, to avoide connection problems between the panel and the connected controller.
Contents: In this FAQ we describe how to back transfer projects, which operator panels support this function and what you should pay attention to.
Please follow the instructions in the PDF file (Attachment 1).
The following points are covered in the document.
1. General Information
1.1 Using back transfer
1.2 Advantages of back transfer
1.3 Requirements for back transfer
2. Procedure
2.1 Project transfer and back transfer
3. Frequently Asked Questions
3.1 Why is the message "Could not find the pdz file" displayed?
3.2 How do you determine whether a back-transferred file is on the panel?
Requirements for back transfer
Attachment 2 lists the operator panels and indicates which HMI software is required to transfer projects and which operator panels permit back transfer of the configuration file from the operator panel.
Furthermore it also shows from which operator panels you can do a backup/restore via ProSave and which operator panels permit backup/restore to/from external memory cards.
Note: A comparable method of saving projects is with Backup/Restore. More information on this topic is available in the following Entry IDs: 28928853, 26588748 and 213262.
Description Below we provide you with an overview of when you must update an operating system and how to do the update depending on the software used.
"Operating system update" or "Reset to factory settings" with
WinCC (TIA Portal)
The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC (TIA Portal) software.
Note
As from WinCC V11 you no longer need an operating system update in the different versions (for example, WinCC V11 SP1, WinCC V11 SP2, etc.). When you transfer a project, all the currently associated system files (DLLs) are also transferred automatically to the operator panel. The Basic Panels are the exception here.
Contents
1 Operating System Update with WinCC (TIA Portal)
1.1 Operating System Update (OS Update)
1.2 Reset Operator Panel to Factory Settings (Booting)
1.2.1 Operator Panel with Defective Operating System
1.2.2 Operator Panel with Intact Operating System
2 Additional Information
2.1 Cable Connection between PC and Operator Panel
2.1.1 Operating System Update
2.1.2 Reset Operator Panel to Factory Settings (Booting)
2.2 Set Image Path / File in ProSave
2.2.1 Image Path in WinCC (TIA Portal)
2.2.2 Image Path in WinCC flexible 2008
2.3 Determine MAC Address
3 Problem Analysis
3.1 Disconnection of RS232/PPI Multi Master Cable
3.2 Check Box Cannot be Selected in ProSave
3.3 Check Box Cannot be Deselected in ProSave
3.4 Error Message when Transferring the Configuration
3.5 Comfort Panel "Reset to factory settings" (Booting)
3.6 MP 377 "Reset to factory settings" (Booting)
3.7 Connection to Operator Panel Cannot be Established
3.7.1 Check Transfer Type and Address on the Operator Panel
3.7.2 Check Cable Connection and Connectors
3.7.3 Check PG/PC Interface on the Configuration Computer.
"Operating system update" or "Reset to factory settings" with WinCC flexible
The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC flexible software.
System messages
The table below shows some of the possible system messages that can be displayed when the configuration is to be transferred to the operator panel and the version of the operator panel's operating system does not match the Engineering Software installed.
System messages
No image found. Waiting for image update…,
Incorrect operating system version on the operator panel. Update the operating system? (0800:000011)
Downloading is not possible. The "version of the device" in your WinCC flexible project and the version of the device's operating system are not compatible. Do you want to update the operating system of the HMI device?
Transfer is not possible. The "version of the operator panel" in your WinCC flexible project and the version of the operator panel's operating system are not compatible. Update the operating system of the operator panel via "Project > Transfer > Update operating system" (if necessary, "Reset to factory settings").
Table 01
The following Entry IDs contain additional information on this topic:
Topic
Entry ID
What settings do you have to make on an MP 377 to reset the operator panel to the factory settings?
QUESTION:
What should you watch out for when making a standalone installation
of ProSave V6.0 SP2 when ProSave V6.0 SP2 is installed on the PC as
the first SIMATIC software?
ANSWER:
If you make a standalone installation of ProSave V6.0 SP2 as the
first SIMATIC software on your PC, in the installation setup you
are asked only for a path for shared files of the SIMATIC software
and not for a path for ProSave.
The ProSave path is not offered for selection, because it is
defined in the subfolder "PTProSave"
(C:\Siemens\Common\PTProSave).
The default path setting is "C:\Siemens\Common" and this
setting should also be retained, because this path is valid for the
shared files of all SIMATIC software packages.
If, for example, ProTool or STEP 7 are to be installed later on
this PC, the shared files of the relevant SIMATIC software are
likewise stored in this folder.
Attachment 1: 
Attachment 1: 
Suggestion for the entry